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If you prefer the convenience of purchasing online, you can purchase Tommy’s products directly from us, the owners, via our secure website with fast shipping for all orders. We have designed our website to allow you to seamlessly navigate and purchase products directly.
We also sell our range to Dee Why Discount Vitamins, Mr Vitamins (Chatswood, Ashfield, Bondi, Parramatta), Dr Earth-Hornsby and Go Vita Erina.
To avoid disappointment please contact the shop before you visit to make sure, they have the item you are looking for.
Store in a cool dry place away from direct sunlight and ensure packaging is resealed after each use.
Yes, we use premium plant-based Certified Organic Yellow Pea Protein & Certified Organic Brown Rice Protein in our range of Tommy’s protein powders. No artificial additives or fillers are used in any of our products and are also free from common allergens. The rice and pea protein is raw, sprouted and activated to maintain their purity. All our protein powders are dairy-free and blend beautifully in your morning smoothie, smoothie bowl, oats, yoghurt and pancakes. Suitable for ages from 2 to 102. Especially suitable for kids with restrictive diets, and who are fussy eaters.
We do recommend speaking to your pediatrician first, to determine if the products are right for your child.
Yes, Tommy’s protein powders are made from the highest quality organic ingredients available. 100% natural with nothing artificial, so is perfectly safe for expectant or breastfeeding mums.
However, our Complete Protein with Super Greens – Vanilla and Cacao Choc powders do contain Chlorella which can have a powerful detoxification and cleansing effect in the bowel, so if pregnant, breastfeeding or taking medication, always consult your Health Practitioner before taking.
We do recommend that prior to taking any protein powder, pregnant and breastfeeding women should consult a Health Practitioner to ensure our products are right for them.
Our Pea and Rice protein is organic certified, natural, plant based and gluten free. Free from common allergens and gastric irritants.
However, Tommy’s Gainer Protein – Vanilla and Cacao-Choc does contain oat flour. In Australia, oat flour is not considered gluten-free. This due to the presence of avenin, an oat protein similar to gluten, and the risk of cross-contamination with wheat, rye or barley. While oats certified as pure and wheat-free for those with coeliac disease, they cannot be labelled as gluten-free under Australian food law.
Though our Protein Powders are extremely safe, derived from 100% natural ingredients, you must always use as instructed and never exceed the recommended serving.
We do recommend that prior to taking any protein powders, pregnant, breast-feeding women and those taking medications consult with a Health Practitioner to ensure our products are right for them.
Organic produce is grown free of artificial fertilisers and pesticides, it nurtures our planets soil and promotes beautiful, diverse flora and fauna. On average organic produce contains more vitamins, minerals and phytonutrients than conventionally farmed produce and no nitrates. In the current situation of our planet it is now more important than ever for sustainable, organic produce.
Tommy’s Health Addicts offers FREE shipping on all orders Australia-Wide over $99. Otherwise orders under $99 the standard rate in Australia is $10.
Tommy’s Health Addicts offers FLAT RATE $25 shipping for all orders under 5kg to NEW ZEALAND.
Express shipping is ONLY available in AUSTRALIA at a flat rate of $15 for all orders under 5kg.
At this point of time, we offer shipping to NEW ZEALAND. All orders under 5kg incur a $25 flat fee.
Yes.
Our team endeavours to provide SAME DAY DISPATCH on all orders received by 2pm – Monday to Friday. Please note – during times of very high demand we occasionally may not be able to dispatch all orders on the same day. If that occurs, we will ensure they are dispatched the following day. We appreciate your understanding.
Once your order is dispatched from our warehouse, the delivery time to your address will depend on Australia Post.
Tommy’s Health Addicts uses Australia Post as our delivery partner. Delivery timing is estimated for 2 – 8 working days, depending on your delivery address and how far away it is from our Sydney/Bathurst based warehouse.
If the delivery address is unattended, a notification card will be left by Australia Post indicating pickup details at your nearest Post Office. You may wish to consider providing us with your work address for delivery if you won’t be home during business hours.
Goods picked up at the Post Office will still need to be signed for by anyone who can provide proof they live at the delivery address or are authorised to do so. All orders are shipped from our facility in Sydney or Bathurst, Australia.
We also track every order from start to finish to ensure each customer receives their order in a timely manner. If a customer’s order is delayed, we immediately lodge an investigation with Australia Post to ensure a speedy action and we keep the customer updated throughout.
We track every order from start to finish, however if your order has not been received within 8 business days, please notify us immediately and we will discuss your situation and endeavor to track it down. We work closely with Australia Post and also update the customer throughout the process, if any delays are experienced. Please check your delivery address has been entered correctly before finalising your order.
You will receive a confirmation email once your order has been dispatched (please check your spam mail, as sometimes it can get redirected there).
The upmost care is taken when packaging your product. Should anything be damaged during transit please notify us immediately to discuss your situation.
Orders are process and dispatched same day or next day, so please contact us immediately after placing your order if you have changed your mind. While we cannot change orders once they are placed, if we can catch your order before it is dispatched we may be able to cancel it.
Unfortunately, if your order has already been dispatched, we are unable to cancel your order.
Subject to applicable laws, Health Addicts reserves the right to refuse returns. Please note that we will not accept the return of a product and/or authorise a refund for the following reasons;
* You do not notify us within 7 days of receipt of that product with a valid reason, such as, product is defective or that the incorrect product was dispatched
* The product has been opened
* The product was incomplete
* The product was not returned in its original packaging
* The product shows signs of physical damage to the product and of its packaging
* The reason for the return is that you have changed your mind or made a mistake in your order
* We do not offer returns or exchanges on sale items
* The product has been purchased from a store or third party and not from our online store
You may not return products without the authorisation of our Customer Service Team. All claims are subject to investigation before approval may be provided.
Authorised returns will result in a replacement product or refund. We offer a return policy on products that are classified as one of the following;
* Damaged in Transit
* Incorrectly Shipped
* Faulty product
Otherwise, due to the health risks from tampering, all our products are considered to be sold on a ‘No Return Basis’.