Terms & Conditions

Welcome to Health Addicts Online.

Please read through our terms and conditions carefully before using the www.healthaddicts.com.au website.  The website provides you with an opportunity to browse, and purchase various products that have been listed for sale via our website.


You accept the Terms by remaining on the website.  You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Health Addicts in the user interface.


We have taken extreme care to ensure that the information we provide on this website is accurate.


The Health Addicts website is for general information on how to eat nutritious foods, and have a healthy and active lifestyle.  The information contained on this website should not take the place of professional advice and should not be used as an alternative to professional health care.  See your Health Practitioner before embarking on any new health and exercise routine.


By accessing or using the website, this signifies you have read, understood and agree to be bound by these Terms and Conditions.  These terms apply to all visitors, users, and others who access or use our website.

You agree that you will not use, nor will you allow or authorize any third party to use the website for any purpose that is unlawful, defamatory, harassing, fraudulent, or in any other inappropriate way, which conflicts with the website or the services it offers.  Then we may at our discretion, refuse to publish such comments and/or remove them from the website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.


Health Addicts delivers Australia wide for a flat rate fee.  The exact delivery cost will be presented to you at the time of checkout.  Promotions or specials may reduce or eliminate delivery fees. 

We recommend you provide a work address (including business name) to ensure someone is available to receive the parcel in person, this will ensure safe delivery.  If the parcel is too large for a letterbox they may just take to your nearest Post Office.  Estimated delivery time is 2-7 working days, depending on your delivery address and how far it is from our Sydney based warehouse.  If your parcel has not been received within 8 working days please contact us at info@healthaddicts.com.au with your order details to enable us to further investigate.  In most cases your parcel will be at your local Post Office waiting for you to collect.  Goods picked up at the Post Office will still need to be signed for by anyone who can provide proof of living at the delivery address or authorised to do so.  Due to the nature of our products Health Addicts cannot deliver to PO BOXES or international destinations.


Subject to applicable laws, Health Addicts reserves the right to refuse returns.  Health Addicts will not accept return of a product and/or authorise a refund for the following reasons;

  • You do not notify us within 7 days of receipt of that product with a valid reason, such as, product is defective or that the incorrect product was dispatched.
  • The product has been opened.
  • The product was not returned in its original packaging.
  • The product shows signs of physical damage to the product and of its packaging.
  • The reason for the return is that you have changed your mind or made a mistake in your order.
  • We do not offer returns or exchange on sale items.
  • The product has been purchased from a store or third party and not from our online store.

You may not return products without authorisation of our Customer Service Team.  All claims are subject to investigation before approval may be provided.

Authorised returns will result in a replacement product or refund.  We offer a return policy on products that are classified as one of the following;

  • Damaged in Transit.
  • Incorrectly Shipped.
  • Faulty Product.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

Otherwise, due to the health risks from tampering, all our products are considered to be sold on a ‘No Return Basis’.


We may send you promotional codes to use.  Only one code can be used per order.  Each promotional code has an expiry date.  We reserve the right to cancel any order which abuses or exploits any promotional code.


We hold copyright to the content of this website, including data, graphics, videos, reviews and layout design contained on our website.  Trademarks and logos contained on this website are trademarks of Health Addicts, and use of these trademarks is strictly prohibited.


This website contains links that direct you outside of this website.  These links are provided for your convenience.  We accept no liability for loss or damage arising out of, or in connection, to your use of these sites.


Use of information you have provided, or that we have collected and retained relating to your use of the website is governed by our Privacy Policy.  By using this website and the services associated with this website, you are agreeing to the Privacy Policy.


All personal information that you provide is safely and securely stored and treated in a confidential manner, in accordance with our Privacy Policy.


*** Health Addicts reserves the right to review and change any of the Terms by updating this page at its sole discretion***